Resolve a Possible Match

Welcome to Isio!

You’ve been directed to us by the National Dashboard System because you have a Possible match to a pension administered by Isio.

A ‘possible match’ simply means that the personal data that you submitted does not fully match the records we hold. Our system has identified pension records that may belong to you based on the information you provided, such as your name, date of birth and national insurance number.

This match isn’t confirmed yet, but it suggests that these records could be linked to your account. We will need to verify this information to ensure accuracy and provide you with a complete view of your pension savings.

There could be a number of reasons as to why you are identifying as a possible match:

• You may have entered the incorrect information
• Your details may not have been verified on pension dashboard
• You may not have validated your data on pension dashboard
• You may not have entered your National Insurance Number (NINO)

Please check and complete these steps on the Pensions Dashboard. You can return there using the link below [enter hyperlink].

If you still appear as a possible match after completing these actions, please continue by completing the Possible Match form below.